AIRSPLAT RETURN POLICY

Please read below for your return policy. You must have an RMA number to return merchandise, so please fill out our form at Request a RMA. Be sure to attach any photos or videos that help illustrate that the item has not been damaged while in your possession. After you receive your RMA number you must return items to AirSplat.com within 45 days or less.

In order to ensure satisfaction with your purchase, we request the following:

1. IF DAMAGED IN SHIPPING: If your package arrives damaged during shipping, please refuse the package or return to FedEx shipping location within 24 hours marked "Refused due to shipping damage." You must then call us so we can file a claim with FedEx. Failure to do so will result in loss of refund or replacement by FedEx.
2. KEEP PACKAGING: Save boxes, packaging material, and paperwork. Don't throw anything away. They are required items for all warranty issues.
3. READ INSTRUCTIONS: Read the instructions carefully and completely. Many of the items we sell can be damaged the first time if used improperly. Improper use will void your warranty. Note not all items come with instruction.
4. START SLOWLY: Take your time to get familiar with the items to prevent accidental damage.

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To receive an RMA (Return of Merchandise Authorization) number you must go email Support@AirSplat.com. If you are requesting an RMA# for multiple items on an order, please include them all in your email. After submitting the request you will be contacted within 24 hours via email. Mail all returns to 28904 Avenue Paine, Valencia, CA 91355. You must return all packaging, manuals, and items included in the original product box, along with your packing slip and a detailed explanation of the defect within 45 days of receipt. It generally takes 2-3 weeks to process a return after it is received. You will be contacted via email as soon as the return has been processed.
Please Note: Consumables such as BBs, Gas, and Smoke Grenades are NOT eligible for returns or refunds.

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You MUST have an RMA number to exchange any merchandise.

We want you to feel totally satisfied when you order products from AirSplat.com. If for any reason you are not completely satisfied with your purchase, call us so we can resolve any concerns. You will be asked to follow these simple steps:

1. Make sure your original invoice is dated within the last 45 days. Click here to submit a request for RMA (Return Merchandise Authorization).
2. Check all returned items to be sure they are in new condition (including all original packaging and accessories.)
3. Include a copy of the original invoice. On the back of the invoice, please write your name, e-mail address, phone number, and the item(s) you would like to receive in exchange for the return.
4. Pack the item(s) securely and mail to: AirSplat.com, 28904 Avenue Paine, Valencia, CA 91355.
5. Shipping charges are not refunded. You will be responsible for the return shipping fees incurred to send the item(s) back to us.

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We are confident that you will enjoy the items and services that we provide. We truly appreciate all of our customers and hope that we can provide the best products and services available.

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